Customer Account Specialist

West Palm Beach, FL
Full Time
Inside Sales
Entry Level

Are you a relationship-oriented person who wants a professional career with increasingly challenging assignments?  Would you enjoy collaborating with others to find solutions to customer requests but are not interested in direct sales? Would you take pride in working for an innovative company with major commercial and military customers?

If you’re a detail-oriented, responsive professional and want to work with other committed professionals in a supportive team environment, consider joining our Inside Sales Team as a Customer Account Specialist.

This is not a direct sales position, there is no cold calling. We have sales representatives who are responsible for bringing in new business. The Customer Account Specialist generates repeat business by being responsive to customers, resolving issues and finding creative solutions to problems. By providing service to our customers, you are generating trust and building relationships.  

Responsibilities

Your core priority is to be a client advocate and work with internal departments to analyze problems and find creative solutions to exceed customer expectations by:

  • Processing orders, often with complex requirements, from quoting stage through delivery.
  • Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.
  • Working with customers to meet project expectations for delivery and quality.
  • Collaborating with manufacturing, engineering and materials departments to resolve customer issues. Developing relationships within the company to meet goals as a team.
  • Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files.
  • Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.

Requirements

  • Associate's or Bachelor’s Degree
  • Proficient with computers, Microsoft Office
  • Excellent initiative and problem-solving skills
  • Good communication skills, both written and verbal
  • Professional demeanor
  • Prior customer service or sales experience preferred
  • Exposure to components/electronics industry a plus

What we offer

  • A start-up atmosphere within a large, established organization
  • A meritocracy where a high level of achievement and contribution is rewarded
  • Veteran friendly
  • Financial security through competitive salary, incentives and retirement plans
  • On the job training and continuous career development opportunities
  • 401k with a generous company match plus an additional employer-paid contribution
  • Healthcare including medical, dental and vision, life and disability
  • 15 days of Paid Time Off and 12 paid holidays
  • Tuition reimbursement opportunities and education loan repayment assistance
  • The stability of a company with a record of strong financial performance

“An Equal Opportunity Employer” Minority/Female/Disabled/Vet/Sexual Orientation/Gender Identity or National Origin

The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a US Person as defined in ITAR, 22 CFR 120.15 (US Citizenship or Resident Alien Status) and defined by 8 USC 1101(a) (20).

 

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*